Help
How can we help?
Track an order, find shipping and warranty answers, or reach our New York team — everything support in one place.
Orders
Track an order
Check status and shipment tracking with your order number and email.
Open DeliveryShipping & freight
How heavy equipment ships, freight rates, liftgate and inside delivery.
Open ReturnsReturns
Our return policy for new, unused stock equipment and smallwares.
Open WarrantyWarranty & parts
Coverage, registering equipment, claims and replacement parts.
Open FAQFrequently asked
Answers on ordering, payment, freight, lead times and trade accounts.
Open GuidesEquipment guides
Buyer guides on speccing, sizing and certifying kitchen equipment.
Open FinancingFinancing & trade
Trade accounts, contract pricing and Affirm monthly financing.
Open VisitShowrooms & factory
Visit a NYC showroom or the Staten Island factory, or call the line.
OpenStill need help?
Talk to our New York team.
Spec support, freight quotes, order questions and service — Monday to Friday.