Ordering & freight
What are your freight rates and lead times?
Free freight on orders over $999, otherwise a flat $89. In-stock equipment ships in 24–48 hours; backorders in 2–3 weeks. Shipping & freight →
What payment methods do you accept?
Major credit cards at checkout, plus terms and 0% APR financing for approved trade accounts. For large or multi-site orders we'll arrange contract billing. Financing & pricing →
Can I get a formal quote before ordering?
Yes. Add items to your cart and choose Request a quote, and our New York team will email formal pricing with freight and lead times — no obligation. Contact us →
How do I track my order?
Once your order ships we email tracking, and you can follow it any time from the Orders tab in your account. Your account →
Do you deliver and install?
We ship palletized nationwide and offer liftgate and threshold delivery on request. Installation and field service are available in the NY metro area.
Equipment & custom builds
Do you build custom wok ranges?
Yes — custom-built ranges are our specialty. Chamber size, burner configuration, backguards and finishes are made to order in our New York factory. Request a quote and our design team will spec it with you. Request a custom build →
Is your equipment certified?
Panda® equipment is NSF, CSA and ETL listed. Full certifications and specs appear on every product page.
Can I get spec sheets, manuals or CAD?
Every product page has a printable spec sheet plus any available documents. Need a submittal or CAD we don't list? Ask our spec team and we'll send it.
How do I choose the right equipment?
Our equipment guides walk through sizing wok ranges, steamers, ventilation and more, station by station, the way a professional buyer thinks about it. Equipment guides →
Returns & warranty
What is your return policy?
30 days on new, unused stock items in original packaging. A 15% restocking fee applies, the customer pays return freight, and custom-built equipment is final sale. Returns & refunds →
What warranty comes with my equipment?
Panda®-built equipment carries a one-year parts-and-labor warranty, with parts and service direct from our factory. Warranty & parts →
How do I file a warranty claim?
Sign in and open the Warranty & service tab in your account to file a claim — we review claims within a business day. File a claim →
Accounts & support
How do I open a trade account?
Register for a trade account to unlock contract pricing, saved addresses, order history and 0% APR financing for approved accounts. It takes a couple of minutes. Open a trade account →
Can I reorder past purchases?
Yes — every past order in your account has a Reorder button that re-adds each still-available item to your cart in one click. Your orders →
Can I save shipping addresses for faster checkout?
Yes. Add addresses in your account and pick one at checkout to auto-fill the shipping form. Manage addresses →